The IELTS exam can make your future sparkling and stable. You need to do precise IELTS preparation to achieve your goals of working, studying, or moving to any foreign country. This article is all about the IELTS reading section. You can read the passage on how consumers decide to read answers and get a deep understanding of the section.

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How Consumers Decide Reading Answers: IELTS Reading Answers

Part One

Understanding consumers

Consumers are creatures of habit: they buy the same products time and time again, and such is their familiarity with big brands and the colours and logos that represent them, that they can register a brand they like with barely any conscious thought process. The packaging of consumer products is, therefore, a crucial vehicle for delivering the brand and the product into our shopping baskets.

Having said this, understanding how consumers make decisions, and the crucial role of packaging in this process has been a neglected area of research so far. This is surprising given that organizations invest huge amounts of money in developing packaging that they believe is effective – especially at the retail level.

Our Centre for Decision Research at Leeds University’s Business School, in collaboration with Faraday Packaging, is now undertaking work in this area. It has already led to some important findings that challenge how organizations think about consumer choice.

IELTS Reading Answers Part Two

The research has focused on two fundamental types of thinking. On the one hand, there’s ‘heuristic processing’, which involves very shallow thought and is based on very simple rules: 1) buy what you recognize, 2) choose what you did last time, or 3) choose what a trusted source suggests.

This requires comparatively little effort, and involves looking at – and thinking about – only a small amount of the product information and packaging. One can do this with little or no conscious thought.

On the other hand, ‘systematic processing’ involves much deeper levels of thought. When people choose goods in this way, they engage in quite detailed analytical thinking – taking account of the product information, including its price, its perceived quality, and so on. This form of thinking, which is both analytical and conscious, involves much more mental effort.

Part Three

The role of packaging is likely to be very different for each of these types of decision-making. Under heuristic processing, for example, consumers may simply need to be able to distinguish the pack from those of competitors since they are choosing based on what they usually do.

Under these circumstances, the simple perceptual features of the pack may be critical – so that we can quickly discriminate what we choose from the other products on offer. Under systematic processing, however, product-related information may be more important, so the pack has to provide this in an easily identifiable form.

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How Consumers Decide Reading Answers Part Four

Comparing competition

Consumers will want to be able to compare the product with its competitors so that they can determine which option is better for them. A crucial role of packaging in this situation is to communicate the characteristics of the product, highlighting its advantages over possible competitors.

So, when are people likely to use a particular type of thinking? First, we know that people are cognitive misers; in other words, they are economical with their thinking because it requires some effort from them.

Essentially, people only engage in effort-demanding systematic processing when the situation justifies it, for example when they are not tired or distracted and when the purchase is important to them.

Part Five

Second, people have an upper limit to the amount of information they can absorb. If we present too much, therefore, they will become confused. This, in turn, is likely to lead them to disengage and choose something else.

Third, people often lack the knowledge or experience needed, so will not be able to deal with things they do not already understand, such as the ingredients of food products, for example.

And fourth, people vary in the extent to which they enjoy thinking. Our research has differentiated between people with a high need for thinking – who routinely engage in analytical thinking – and those low in the need for cognition, who prefer to use very simple forms of thinking.

IELTS Reading Answers Part Six

Effectiveness varies 

This work has an important impact on packaging in that what makes packaging effective is likely to vary according to the type of processing strategy that consumers use when choosing between products. You need to understand how consumers are selecting your products if you are to develop relevant packaging.

Furthermore, testing the effectiveness of your packaging can be ineffective if the methods you are employing concern one form of thinking (e.g. a focus group involving analytical thinking) but your consumers are purchasing in the other mode (i.e. the heuristic, shallow form of thinking).

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Part Seven

For the packaging industry, retailers must identify their key goals. Sustaining a consumer’s commitment to a product may involve packaging that is distinctive at the heuristic level (if the consumers can recognize the product they will buy it) but without encouraging consumers to engage in systematic processing (prompting deeper level thinking that would include making comparisons with other products).

Conversely, getting consumers to change brands may involve developing packaging that includes information that does stimulate systematic processing and thus encourages consumers to challenge their usual choice of product. Our work is investigating these issues, and the implications they have for developing effective packaging.

Questions Related to IELTS Reading Passage

Question Number One

Following are a few statements given from the passage above. You have to check the answers from the passage and write them correctly.

#1. _____________ is a mental effort and involves both analytical and conscious approach.

Answer: ‘systematic processing’

#2. The packaging of consumer products is a crucial vehicle for delivering the _____________ into our shopping baskets.

Answer: brand and the product

#3. Getting consumers to change brands involves developing packaging that includes information that does ________________.

Answer: stimulate systematic processing

#4. Center for Decision Research at Leeds University’s Business School, in collaboration with ______________, is now undertaking work in the packaging area.

Answer: Faraday Packaging

#5. Research has different people in thinking. The one are those who do routinely_____________ and the other __________.

Answer: analytical thinking and low cognitive thinking.

Question Number Two

Look at the statements below and after reading them, write TRUE or FALSE in front of them.

TRUE – If the statement agrees with the information that is given above in the passage.

FALSE – If the statement disagrees with the information that is given above in the passage.

#1. A crucial role of packaging is to communicate the characteristics of the product, highlighting its advantages over possible competitors.

Answer: TRUE.

#2. Consumers are not creatures of habit.

Answer: FALSE.

#3. People often lack the knowledge or experience needed to buy certain products such as food items.

Answer: TRUE.

#4. For the packaging industry, retailers must identify their key goals.

Answer: TRUE.

#5. Organizations do not invest huge amounts of money in developing packaging that they believe is effective.

Answer: FALSE.

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Therefore, practice more such passages to ace the IELTS exam. You can crack the paper if you are good at all the sections. So, do better IELTS preparation with the help of the IELTS Ninja website and expert guidance. Focus on the right path and you can reach the destination.

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