The IELTS reading answers are given in this article on how to reduce employee turnover reading answers. IELTS reading is an important section of the IELTS exam. The employee turnover IELTS reading is covered in the article along with the latest IELTS reading topics. So, let’s begin with the information now!
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How to Reduce Employee Turnover IELTS Reading Answers
Part One
The chief executive of a large hotel became aware that his company was experiencing annual employee turnover of about 60 percent, at an annual cost estimated between $10 to $15 million. This large amount of money was calculated based on three factors: the money spent hiring and training replacements; the cost to the business of lower productivity due to employees becoming familiar with the requirements of their new job; and reduced occupancy rates, due to poor guest satisfaction levels.
Employee Turnover IELTS Reading Part Two
The Chief Executive knew that in order to save his company, he had to reduce the high turnover costs. Making up for the lost income due to turnover is not an easy task and many companies have not declared war on unwanted employee turnover because they have not taken the time to work out the costs of lost revenues and productivity.
But the hotel boss decided to tackle the issue head-on by implementing a 4 point plan, the hotel first took the time to calculate their turnover costs; secondly to evaluate the main causes for the staff turnover and; thirdly to discuss some of the solutions to the problems and lastly to prioritize actions and evaluate future returns following implemented changes.
IELTS Reading Answers Part Three
Within a two-year period, the results were significant. The annual employee turnover was reduced by 78 percent and this impacted time due to training and guest satisfaction. The result was a $10 million in savings for the company.
Because most do not know the root causes of employee turnover and costs have often not been accurately estimated, causes are usually not known. As a result, solutions are commonly not targeted at a company’s individual, specific causes. The following is an examination of what the Chief Executive did to turn the hotel around.
IELTS Reading Part Four
Two factors were considered in relation to the calculation of costs: those departments that had the highest rates of turnover and those whose turnover had the greatest potential effect on profit. After some investigation it was shown that some of the positions with the highest turnover rates such as cleaners and gardeners did not carry with them high associated costs.
In fact, what was revealed was that only’ 6 percent of employees accounted for 43 percent of the turnover. Positions that involved a substantial amount of time in training were the ones that attracted the highest costing. Analysis revealed that those positions within the hotel which had the greatest impact on profit were people like the front office receptionists and those working in accounts.
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IELTS Reading Answers
Part Five
As unusual as it may sound, it is now a common understanding that offering employees more money is not necessarily a good solution to high employee turnover – often they leave because they simply dislike the work. Therefore, it was important to tackle the analysis from the perspective of what were the chief causes for staff leaving.
A holistic approach was undertaken and several key findings emerged. The hotel found that fundamentally they adopted poor recruiting and selection practices. For example, it was shown that almost 35 percent of the cleaning staff left after the first week and a further 25 during the first month. Candidates were being oversold by recruiters and left soon after they encountered unrealistic job expectations.
Part Six
Devising solutions to these issues was the other half of the equation. As far as recruiting was concerned, they changed their approach by getting personnel from the hotel to handle it. Once this change was made, the attrition rates decreased substantially. To add to employee motivation, new staff were made aware of the mission and goals of the organization and how they would be paid above industry standard for striving to attain hotel values.
New staff were shown where the hotel was heading and how they would have a guaranteed, stable employment situation with a major force in the hotel industry’ – it was even suggested that after a period of employment, new staff might be given the opportunity to contribute to organizational goal setting.
They had been losing many of their employees during the first month or two of employment, so they made new staff aware that bonuses would be offered to newly-hired employees at the end of their first three months which greatly assisted in goal setting. Staff luncheons and the in-house volleyball and basketball competitions remained an effective part of staff unity and development and a support program was also introduced to help all staff with any job-related issues which gave employees a heightened sense of being cared for by the establishment.
Part Seven
Another area of change which proved successful was the introduction of the Valuable Employee Program (VEP). When a person was employed in the past they were assigned a senior member of staff who assisted them with getting used to their new job.
Due to the limitations of the senior member’s position however, they were often not in a position to explain any details regarding future advancement. Now, when staff are employed, they are clearly told what is expected in the job and where it might lead for the right candidate.
Hotel surveys revealed that over 30 percent of employees were not satisfied with the career opportunities in their current jobs so the articulation of the definite and realistic opportunity for advancement through the VEP led to a major decrease in employee attrition.
Part Eight
Once the ship had been righted and the relative returns on human resource investments had been calculated, setting priorities became a formality. Although at first a daunting task, the enormous cost of employee turnover offered an excellent opportunity for the hotel to improve profitability.
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Questions Related to IELTS Reading Passage
Question Number One
Following are a few statements given from the passage above. You have to check the answers from the passage and write them correctly.
#1. Almost ___________ of the cleaning staff left after the first week and a further 25 during the first month.
Answer: 35 percent
#2. What was revealed was that only’ 6 percent of employees accounted for _____________ of the turnover.
Answer: 43 percent
#3. The chief executive of a large hotel became aware that his company was experiencing annual employee turnover of about ___________.
Answer: 60 percent
#4. The result of the employee turnover was a ____________ savings for the company.
Answer: $10 million
#5. The annual employee turnover was reduced by _____________ and this impacted upon down time due to training and guest satisfaction.
Answer: 78 percent
Question Number Two
Look at the statements below and after reading them, write TRUE or FALSE in front of them.
TRUE – If the statement agrees with the information that is given above in the passage.
FALSE – If the statement disagrees with the information that is given above in the passage.
#1. New staff were shown where the hotel was heading and how they would have a guaranteed stable employment.
Answer: TRUE
#2. Staff luncheons and the in-house volleyball and basketball competitions remained an effective part of staff unity and development and a support program was also introduced to help all staff with any job-related issues.
Answer: TRUE
#3. Hotel surveys revealed that over 30 percent of employees were not satisfied with the career opportunities.
Answer: TRUE
#4. The Chief Executive knew that in order to save his company, he had to reduce the high turnover costs.
Answer: TRUE
#5. Another area of change which proved successful was the introduction of the Valuable Employee Program (VEP).
Answer: TRUE
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Conclusion
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